The Alabama Moderate

Painting the Red State Purple.

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Archive for May 23rd, 2007


Posted by ALmod on May 23, 2007

That’s me, at least. As you already know, I’ve been contributing to Between the Links on occasion. I’m very happy to announce tonight that I’ll also be contributing a couple times a week to The Gun Toting Liberal, which The Moderate Voice refers to as “one of the best blogs on the Net.” I was very humbled and honored that the GTL would ask me to join in on the fun. Honestly, I don’t know that I’ll be able to live up to the other contributors over there, but I guess we’ll just have to wait and see…

I’m adding a new feature later this evening. If you’ll keep an eye on the links to the right, I’m going to add a new category for other blogs that I contribute to. Maybe if I send Gunny a few of my readers, he’ll be a little more forgiving when I write a stinker or two.


Posted in Blogroll, Site News | 2 Comments »

From the “Duh” Files

Posted by ALmod on May 23, 2007

CEO’s have no realistic views as to how their low tier employees are performing.  Worse than that.  They’re completely clueless.  But outsourcing your customer service to a foreign country, where you have no real way of controlling what happens, is o-tay!

Here’s something I’ve been saying for years, and MSNBC is finally picking up on:

“Budget conscious companies in the ultra-competitive consumer electronic industry are always looking to cut corners, and customer service always seems like a good target. Companies save on employee costs by forcing people to work their way through voice mail systems or by skimping on warrantees. But that’s a penny-wise, pound-foolish strategy, Sprague said. The actual cost of providing good customer service — having a human being answer the phone, for example — only costs between $10 and $30 per customer. Acquiring new customers is much more expensive. Direct broadcast satellite system firms like DirecTV spend on average about $600 to acquire customers, he said.”

Ya think?  I’ve had that very conversation with more than one corporate suit.  One of them was the CEO of an outsourcing company.  Do you know what they told me?  “Way to think outside the box!”  Is it just me or would my reasoning be mere common sense more than thinking outside the box?  Of course, none of them took my advice because it would “devastate the bottom line.”  Enjoy the bottom line you have nowadays, guys.  You’ve earned it.

What is it about climbing the corporate ladder that slowly deteriorates your ability to think outside the short-term?

Posted in Corporate Craziness | 1 Comment »